TERMS & CONDITIONS

Times & Deliveries: 

Once your order is ready to ship, we will notify you the tracking number by an email.

Please, be aware that:

You will receive a notification email once your purchase is done.

In case we are out of stock, a Sandra Weil member will contact you to find the best solution.

Shipping:

Our shipping cost are:

Mexico: 200 MXN Pesos

In international shipments, Sandra Weil does not cover taxes or customs fees imposed by each country at the time of importation. The customs policies of each country are different so we can not predict the charge. Taxes on the purchase are the responsibility of the customer. For more information, contact the customs offices in your area.

Shipments will be made Monday through Friday from 11 am to 2 pm (UTC / GMT -6). Orders received after 2 pm (UTC / GMT -6) Monday through Friday, Saturday, Sunday and/or holidays, will be sent the next business day.

Los envíos se realizarán de lunes a viernes en un horario de 11 am a 2 pm (UTC/GMT -6). Las órdenes recibidas después de las 2 pm (UTC/GMT -6) de lunes a viernes, los días sábado, domingo y/o días festivos, se enviarán al siguiente día laboral.

TO CANCEL AN ORDER:

Any purchase cancelation must be made before the package leaves the point of sale. In case your order has already departed, automatically the conditions are subject to the exchange policy. 

EXCHANGES: 

All exchanges will be subject to the availability of the stock.

You will have 5 calendar days after receiving your purchase to make any exchanges. If you want to change a garment and unfortunately we do not have the size or model you are looking for, you must choose another from that same collection.

NO exchanges on items with discount or sales (SAMPLE SALE OR MEGA SALE)

For exchanges, please:

  1. Send an email to: shop@sandraweil.com indicating the reason for the change.
  2. Send the garment (s) through a carrier with tracking numbers. The shipping or any extra cost (like a tax) is by your own.
  3. The garments must be in perfect condition, new, with their labels and without having been used or modified. Once we receive the garment we will review it and we will let you know by mail if it complies with the aforementioned conditions and if the change is viable.
  4. We can not make CASH RETURNS, REIMBURSEMENT TO DEBIT / CREDIT CARD OR PAYPAL
  5. The garment you choose to make the change, must have the same or a higher price than your purchase. WE DO NOT MAKE CASH RETURNS, REIMBURSEMENT TO DEBIT / CREDIT CARD OR PAYPAL.
  6. Your new purchase will be sent to you with a tracking guide in the same way as the initial purchase.
  7. We do not accept returns or exchanges in our swimwear collection since they are intimate items.

Repairs and / or modifications of garments:

Although in our Flagship Store we do adjustments to the purchased items, we can not do it over long distances.

We are not responsible for any adjustment and / or modification made to the garment subsequent to your purchase.