Shipping & Exchanges

Sandra Weil orders are being fulfilled safely, at a facility with the highest levels of sanitary measures in place. Due to these heightened measures, please allow a few more days for your order to be processed.

Shipping

Domestic: 

$200.00 MXN pesos

Orders ship Monday through Friday from 11:00 AM to 2:00 PM (UTC / GMT -6).
Orders received after 2:00 PM (UTC / GMT -6) will be processed the next business day.

Once your order is shipped, we will notify you via email.

International: 

Shipping costs will be calculated at checkout

We process orders within 1 to 2 business days.

Delivery times may vary based on the delivery country. 

All duties and taxes will be paid by the customer upon receipt. For more information, contact the customs offices in your area.

We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume the risk of loss and ownership of items purchased through the website. You are responsible for filing any claims with the carrier for damaged and/or lost shipments. 

Undeliverable packages

if a package is refused or is otherwise undeliverable, the carrier may return the package. we are not responsible for addresses entered incorrectly at the time of order. please note packages cannot be delivered to forwarding addresses. 

Exchanges

We are sorry you're not completely satisfied with your purchase.

Sandra Weil does not accept returns.

Exchanges must be delivered to our warehouse within 5 days of the delivery date. 

Items purchased on sale are FINAL SALE and not eligible for exchange. No exceptions.

All Swimwear and masks orders are Final.

All exchanges will be subject to stock availability.

If you want to issue an exchange, please email shop@sandraweil.com with your request.

Please send the unused garments (s) in its original and unworn condition with tags. Garments with any tags removed cannot be accepted and will be returned to the customer at their expense. Sandra Weil reserves the right to deny a refund on returned merchandise if the item(s) have been worn, soiled, laundered, or altered in any way.

Shipping costs are at the expense of the customer. please be sure that your package is insured, traceable, and prepaid. We don’t guarantee that we will receive your item.

We do not make cash returns, reimbursement to debit/credit card or PayPal

The garment you choose to exchange must have the same or higher value than your original purchase. 

Your new purchase will be shipped to you with a tracking number and you will be notified via email.

Shipping charges are nonrefundable. 

Modifications of garments:

We are not responsible for any adjustment and/or modification made to the garment subsequent to your purchase.